Return & Refund Policy

Thank you for shopping with Soul and Mind. We value customer satisfaction and aim to provide a smooth and transparent shopping experience. Please read our Return and Refund Policy carefully before making a purchase.

We accept return requests only for products that are damaged, defective, incorrect, or incomplete at the time of delivery. Customers must notify us within 48 hours of receiving the product by contacting us through the official contact details available on our website. To process the request, customers may be asked to provide clear photos, videos, order details, or proof of the issue.

Products eligible for return must be unused, in their original condition, and returned along with original packaging, tags, invoices, and accessories, if applicable. Items that show signs of use, damage caused after delivery, or missing packaging may not qualify for returns or refunds.

Certain products may not be eligible for return or refund, including digital products, downloadable content, e-books, personalized items, gift cards, promotional items, or products specifically marked as non-returnable at the time of purchase.

Once the return request is reviewed and approved, customers will receive instructions regarding the return process. Soul and Mind reserves the right to reject return requests that do not meet the conditions mentioned in this policy.

Refunds, where applicable, will be processed after the returned product has been received and inspected by our team. Approved refunds will be issued through the original payment method used during purchase. Processing times may vary depending on the payment provider or banking institution, and it may take several business days for the refund to reflect in the customer’s account.

Shipping charges, delivery fees, or handling costs are generally non-refundable unless the return is due to an error on our part, such as delivery of a wrong or damaged product. Customers may be responsible for return shipping costs unless otherwise specified.

Order cancellations may be requested before the product has been shipped or processed. Once an order is shipped, it may no longer be eligible for cancellation. Soul and Mind reserves the right to cancel any order due to stock unavailability, payment issues, suspected fraudulent activity, or unforeseen circumstances. In such cases, eligible refunds will be processed accordingly.

We strive to ensure accurate product descriptions, pricing, and availability; however, occasional errors may occur. Soul and Mind reserves the right to correct any errors and update product information without prior notice.

By placing an order through our website, customers agree to this Return and Refund Policy. Soul and Mind may update or modify this policy at any time without prior notice. Continued use of the website and services after updates constitutes acceptance of the revised policy.

For any questions, support, or return-related assistance, customers may contact Soul and Mind through the official contact information provided on the website.